Shipping policy

Thank you for shopping with TCG Craze. We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days after payment is successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times vary by destination:

Domestic Orders: 7–10 business days
International Orders: 11–15 business days

Please note that delivery times are estimates and may be affected by weather, customs processing, or carrier delays.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 24–48 hours to appear after shipment.

Shipping Address

Please ensure your shipping address is correct before placing your order. TCG Craze is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your package has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number along with clear photos of the damaged item and packaging so we can assist you promptly.