Refund policy

At TCG Craze, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The product must be returned in its original packaging with all included accessories.
Proof of purchase or your order number is required.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

Products damaged due to misuse or improper handling.
Items showing signs of excessive wear or modification.
Clearance or final sale items (if applicable).

Damaged or Defective Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Email us at support@tcgcraze.online with:

Your order number
A description of the issue
Clear photos of the product and packaging

Our support team will review your request and provide the appropriate solution, which may include a replacement or refund.

Refunds

Once your returned item is received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

Exchanges

We only replace items that are defective, damaged, or incorrect. Contact us if you need an exchange.

Return Shipping

If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.
For all other returns, customers are responsible for return shipping costs unless otherwise stated.